Contact

General inquiries

For everything that is not a quote — partnership questions, project follow-ups, or specification clarifications — email support@ballistiglass.com. Expect a same-day response on weekdays.

Phone

(954) 612-6640 — voicemail is checked daily. Email is faster if your question is technical.

Mailing address

Ballistiglass, LLC
Parkland, Florida
United States

Service area

We complete projects throughout the continental United States. Our installation crews are based in South Florida and travel for projects nationwide. For projects outside the continental U.S., reach out and we will tell you honestly whether we can do it well.

Press and partnerships

For press, integrator partnerships, or specifier inquiries, email support@ballistiglass.com with "Press" or "Partnership" in the subject line.

Hours

Office hours are 9:00 a.m. to 6:00 p.m. Eastern, Monday through Friday. We respond to urgent project messages outside those hours.

What to expect when you reach out

If you send a quote request, an engineer reviews it the same business day and replies with either a same-day rough number or a short list of clarifying questions. Pricing follow-ups for confirmed scopes typically land within two business days. Email replies for partnership and press inquiries arrive within one business day. Voicemails are returned the next morning unless you mark the message urgent.

What helps us help you faster

Tell us the building type, approximate opening sizes or door count, and the threat or compliance level you are designing to (UL 752 Level 3 through Level 8, or a code-driven equivalent). If you have drawings, even a marked-up floor plan or a single photo of the opening accelerates the conversation. New construction, retrofit, and historic-preservation projects each follow a slightly different path, and naming yours up front routes your message to the right product lead on the first reply.